Hi Asif,
Thanks for the response.
I tried the below code in a BeforeSave absl script (basically to updating the ticket title field if the ticket opened is 10009355.
Then I updated that ticket using the external system (which makes the webservice call).
I was expecting that upon the webservice call, since the BO is being modified, the BeforeSave would kick-in and the title would change to 'Updating - vn'. But I didnt see that happen...the update I made to the ticket did come over though.
if (this.ID.content == "10009355") { this.Name.content = "Updating - vn";}
Any advise on how to go about troubleshooting the issue...using the debug tool is probably not possible correct - since the action is taking place in the webservice? (Anyway, tried the debug tool and didnt see any activity in debug output window..).
Thanks,
Vineet.