Hi Kumar, Can you suggest me any document, I am starting Interaction Centre in 7.0, Initially I had done it with 5.0 version, WE had the concept of Interaction Centre Web Client Profile at that time. Now the Business Role concept servers the purpose. As I am just starting it on newer version, If you can suggest any document it will be helpful for me. I have CR410 Col92 version.
Even on SDN we had very few blogs related to Customizing of Interaction Centre. I will appreciate if you suggest me any simple basic material to start will all the concepts clearly explained.
Thanks....