Yes, I have Teamviewer's Quicksupport installed on all mobile phones and I let my computer connect to the user's Phone via Teamviewer.
You're explanation sounds plausible, apart from the "because of security reasons" bit. I can't think of a bigger security risk then users that know the password.
Where's the security risk when I want to set up a Teamviewer connection with a user's device. The connection setup requires user interaction, where's the security risk in that?
Where's the security risk when someone has a problem or an error on display, and wants to take a screenshot of the error message so he or she can e-mail it to me? You can't, because Afaria is preventing it. I assume at this point that not being able to take screenshots of Afaria on a mobile phone is not possible because of the same "security reason"?
I would really like to know what kind of security reasons there are for not allowing this. Then to think that it worked perfectly fine a month or 2 ago